Who we are
Suggested text: Our website address is: https://taytone.com.
- Who We Are
TAYTONE is a skincare brand operating in India.
Business Address: 1/73 radha govind ka bagich , katkatpura Indore M.P. 452001
Customer Support Email: taytone10@gmail.com
WhatsApp Support: +91 7470660635
- Information We Collect
We collect information that you provide directly and information that is collected automatically when you use our website.
(a) Information you provide directly
Contact details: name, email address, phone number, billing address, shipping address.
Order details: products ordered, order value, payment method, transaction details.
Account details (if you create an account): username, password, preferences.
Support & communication: messages you send via email, WhatsApp, contact forms, or reviews/feedback.
(b) Information collected automatically
When you browse our site, we and our service providers may automatically collect:
Device and browser information (IP address, browser type, device type).
Usage data (pages viewed, time spent, clicks, referring pages).
Approximate location based on IP.
Cookie and similar technology data (explained below).
We collect this to operate, secure, and improve our website and marketing.
- Cookies & Tracking Technologies
We use cookies and similar technologies to:
Keep you logged in and remember your cart.
Understand how our website is used.
Show you relevant offers and ads on our site and on other platforms.
You can manage cookies in your browser settings. If you disable cookies, some parts of the website may not work properly.
- How We Use Your Information
We use your personal information for the following purposes:
To process your orders
Create and manage your orders
Process payments
Arrange shipping and delivery
Manage returns and refunds as per our policy
To communicate with you
Order confirmations, shipping updates, and service messages
Respond to your questions, requests, or support queries
To improve our business and website
Analyse how visitors use our site
Improve our products, services, and user experience
Marketing & promotions (with your consent where required)
Send you emails, SMS, or WhatsApp updates about offers, new products, and brand updates
Show you relevant ads on other platforms based on your interaction with our website
Security, fraud prevention & legal compliance
Detect and prevent fraud or abuse
Comply with applicable Indian laws, regulations, and lawful requests
Enforce our Terms of Service and other policies
We do not sell your personal information to third parties.
- How We Share Your Information
We may share your information with:
Service providers / partners (on a need-to-know basis)
WordPress (store hosting, payments, infrastructure)
Payment gateways and banks
Courier and logistics partners
Email/SMS/WhatsApp communication tools
Analytics and advertising partners
They are only allowed to use your information to perform services for us.
- Legal and compliance purposes
Where required by law, regulation, court order, or government authority
To protect our rights, safety, or property, or that of our customers
Business transfers
In case of a merger, acquisition, or restructuring, your data may be transferred as part of the business, subject to confidentiality obligations.
- Marketing Communications
You may receive marketing messages from us via email, SMS, or WhatsApp if:
You made a purchase, or
You opted in to receive updates.
You can opt out at any time by:
Clicking the “unsubscribe” link in emails, or
Replying “STOP”/following instructions in SMS/WhatsApp campaigns, or
Contacting us at taytone10@gmail.com
Even if you opt out of marketing, you may still receive transactional messages (order updates, support, etc.).
- Data Security
We use reasonable security measures to protect your personal information from unauthorized access, loss, or misuse.
However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to:
Use strong passwords
Keep your login details confidential
Log out after using shared devices
- Data Retention
We retain your personal information:
For as long as needed to complete your orders and provide services, and
As required to comply with legal, accounting, and regulatory obligations,
Or until you reasonably request deletion where allowed by law.
Some data may be retained in backups or archives for a longer period as required for legitimate business or legal reasons.
- Your Rights & Choices
Subject to applicable Indian laws, you may have the right to:
Access the personal information we hold about you
Update or correct inaccurate information
Request deletion of certain information (where legally permitted)
Withdraw consent for marketing communications
You can exercise these rights by contacting us at taytone10@gmail.com
We may ask you to verify your identity before fulfilling your request.
- Children’s Privacy
Our website and products are not intended for children under 18 years of age.
We do not knowingly collect personal information from children.
If you believe a child has provided us information, please contact us at taytone10@gmail.com, and we will take appropriate steps to delete it.
- Third-Party Websites
Our website may contain links to other websites or services not operated by us.
We are not responsible for the privacy practices or content of those third-party sites.
We recommend you review their privacy policies before sharing any personal information.
- International Transfers
Because we use service providers like website and other technology tools, your information may be transferred and stored on servers located outside India.
We will take reasonable steps to ensure your data is handled in line with this Privacy Policy and applicable law.
- How to Request a Return or Replacement
To start a return or replacement request:
Email us at taytone10@gmail.com or WhatsApp us at +91 7470660635
Subject line: “Return/Replacement Request – Order #XXXX”
Include:
Full name-
Order ID-
Reason for return-
Unboxing video + clear photos (as mentioned above)-
Return Warehouse Address (for approved cases only):
Tay Tone roll on underarm deodrant 5% AHA BHA Vitamin C– Returns
1/73 Radha Govind ka Bagicha , katkatpura Indore Madhya Pradesh 452007, India
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our practices
Legal or regulatory requirements
Business or operational needs
The updated version will be posted on this page with a new “Last updated” date.
Your continued use of the website after such changes means you accept the updated policy.
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